Terms and conditions -

Terms and Conditions

Website Terms and Conditions of Use

Terms: By accessing this website, you agree to abide by these Terms and Conditions, all applicable laws, and regulations. If you disagree with any terms, do not use this site. The materials here are protected by copyright and trademark laws.
Use License: You may temporarily download one copy of the materials for personal, non-commercial use only. This is a license, not a transfer of ownership. Under this license, you may not;
- - Modify or copy the materials.
- - Use them for commercial purposes or public display.
- - Attempt to decompile or reverse engineer any software.
- - Remove any copyright or proprietary notices.
- - Transfer the materials to another person or “mirror” them on another server. This license will end.
- - If you violate any of these restrictions and may be terminated by us at any time
Disclaimer: The materials on this site are provided "as is." We make no warranties, expressed or implied, and disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We do not guarantee the accuracy, likely results, or reliability of the materials on this site or any linked sites.
Limitations: We are not liable for any damages arising from the use or inability to use the materials on our site, even if we have been advised of the possibility of such damages.
Revisions and Errata: The materials on our site may include technical, typographical, or photographic errors. We do not warrant that any of the materials are accurate, complete, or current. We may make changes to the materials at any time without notice but are not committed to updating them.
Links: We have not reviewed all sites linked to our website and are not responsible for their content. The inclusion of any link does not imply our endorsement. Use of any linked website is at your own risk.
Site Terms of Use Modifications: We may revise these terms of use at any time without notice. By using this website, you agree to be bound by the current version of these Terms and Conditions of Use.
Governing Law: This Privacy Policy and any claim is to be understood, interpreted, and enforced in line with the legal framework and regulations that are in effect within the Republic of Mauritius. The establishment, interpretation, and implementation of the provisions contained in this Privacy Policy will be governed by Mauritian law. Should there be any disputes, controversies, or claims arising from or in connection with this Privacy Policy or otherwise—including any allegations of breach or assertions of invalidity—such matters will be addressed and resolved by the appropriate courts of law in Mauritius. The parties involved in this agreement expressly consent to the jurisdiction and venue of these courts, agreeing that any legal proceedings related to this Privacy Policy will be conducted in Mauritius. This ensures that the legal processes and resolutions are consistent with the local laws and legal practices of the Republic of Mauritius.
Cookies: We use cookies and similar technologies to analyze customer behavior, manage the Website, track user movements, and collect relevant information to facilitate current or future transactions. This practice aims to personalize and enhance your experience on the Website. You may configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling or refusing cookies may render certain parts of the Website inaccessible or impair their functionality.

General Terms and Conditions

The Company ‘Elemental Consulting Ltd’, duely registered, operates under the tradename of Rooftop Gardening
Mauritius (RGM).

These terms and conditions apply to all orders for delivery in Mauritius. Placing an order constitutes your acceptance
thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract
to supply. Your contract for supply is with Elemental Consulting Ltd, trading as Rooftop Gardening Mauritius. Your
statutory rights are not affected by any of these terms.

Please note all orders via this website must be placed by individuals 18 or over. By ordering from this website you are confirming that you are aged 18 or over.

Guarantee
We aim to supply plants and other goods of the highest quality. The Company does not commit to any set results after utilization of any of its product or service.
Delivery Charges
Charge: Delivery charges will apply and you will be informed of the amount upon checkout. Successful checkout equates to acceptance of the delivery method.
Live Plants: Elemental Consulting Ltd undertakes to provide live plants but immediate plant care following delivery remains the onus of the buyer and the company shall not be liable for damage of plants occurring after delivery.
Handling: The Company will deliver any bulky material to your location up to easiest access point with the Company’s vehicle. The Company does not undertake to carry any bulky material such as soil mix, but not limited to, to your preferred spots.
Order Processing and Dispatch
Allow 3 days for orders to be processed and approved and 5-10 days for dispatch by post, parcel carrier or in house delivery. Seasonal items such as plants are at times sent separately and estimated delivery times may differ. You will receive an order acknowledgement email. Small items are sent by Mauritius Post, third party deliverer or own delivery. The buyer should provide a phone number so that the courier can contact him/her to make delivery arrangements. The buyer commits to remain available at the agreed time for delivery, failing which, buyer will be charged for another delivery and expect same waiting time.
Payment
Payment will be taken at the time the order is placed. We accept payment for online orders by MCB Juice, Bank Transfer or Cash upon Pickup. Should any item become unavailable the Company will issue a full refund.
Prices
The Company reserves the right to revise any prices in the event of unforeseen circumstances or change in local fiscal policies.
Gift Vouchers
- This gift voucher is valid for one year from the date of issuance.
- The voucher may be redeemed against any package, product or service offered by Rooftop Gardening Mauritius (RGM) at the prevailing price at the time of redemption.
- This Gift Certificate cannot be returned or exchanged for cash
- The Company is not responsible for lost or stolen Gift Certificates
- If the purchase value exceeds the amount of the Gift Certificate, the buyer should pay for the remaining amount by accepted payment methods.
- No cashback will be given if the purchase value is less than the amount of purchase.
Product Images
Product Images are as a visual guide and representation only, please refer to the full product description for further details. If you would like to use any of our images for your own use you must gain permission to do so.
Customer Service
In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address and mail us on reachout.rgm@gmail.com.
Complaints
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress. You may email us your complaint on reachout.rgm@gmail.com.
Book a Call or Site Visit
Upon confirmation of the date and time of a ‘book a call’ and/or a paid ‘site visit’, the user should remain available at the time and place convened. Any changes should be communicated to the Company 48 hours before the said visit or call. Failing which, the site visit fee paid will be considered as sunk.